Refund Policy
Analog Research & Design LLC ("Analog Designs") is the seller and merchant of record for our software. Analog Designs determines refund eligibility. Stripe processes payments and approved refunds on our behalf but does not accept refund requests or decide whether a purchase qualifies.
Because software licenses are digital and are delivered electronically, purchases are generally final once fulfillment begins. This does not limit any refund, cancellation, withdrawal, warranty, or payment-dispute right that cannot be waived under applicable law or payment-method rules.
We will review requests involving a duplicate or incorrect charge, failure to deliver the purchased license or download, or a material technical defect that we are unable to resolve. We may approve other requests in our discretion. We generally do not provide a refund for a change of mind, failure to meet system or compatibility requirements disclosed before purchase, or issues caused by an unsupported environment or third-party modification, except where applicable law requires otherwise. A request does not guarantee a refund.
To request a refund, email support@analogdesigns.io with the email address used at checkout, the order or receipt number, purchase date, product, and reason for the request. Please contact us promptly after discovering an issue. We will review the request under this Policy and applicable law and respond by email. We may first offer reasonable troubleshooting, replacement delivery, or another appropriate way to resolve the issue.
An approved refund may be full or partial as appropriate and will ordinarily be submitted through Stripe to the original payment method. It cannot be redirected to a different card or account. After we initiate it, a refund typically appears within 5–10 business days, depending on the payment method, card network, bank, or issuer; this timing is an estimate, not a guarantee. A refund issued soon after purchase may appear as a reversal, in which case the original charge disappears instead of a separate credit appearing. If a refund fails, we will work with you to arrange an appropriate alternative where required.
Nothing in this Policy requires you to waive rights that cannot legally be waived. If you do not recognize a charge, contact us promptly so we can investigate it.